As the patient engagement and payment solutions industry leader, RevSpring continually innovates new products that inspire patients to participate in and pay for their healthcare. See below to learn more about our payment API integration, pre-service messaging and patient communications solutions. Different solutions with the same goal: engaging patients in their healthcare financial obligations.
Human understanding powered by analytics
RevSpring Predict™ gives the precision healthcare providers need to present the right financial option early in the patient journey. Using our propensity to pay, payment plan optimization and other predictive models, our clients are able to improve their ability to tailor financial communications in one voice, resulting in a better financial outcome for the organization and stronger patient experiences.
RevSpring Architect™, our intelligent, behavioral messaging and workflow engine combines propensity scoring with demographic and patient data to precisely match financial conversations to each patient’s unique needs. With RevSpring Architect, you can automatically tailor patient payment conversations to influence behavior and inspire action.
RevSpring Insight™ is a tailored performance dashboard that lets you track key metrics and continue to optimize messaging and engagement strategies. RevSpring also includes a one-hour session with one of our data scientists quarterly to discuss how to improve overall program performance.
Using a combination of best practices in graphic design, machine-learning algorithms and virtual focus groups, we make sure that your statements are the most effective and results-oriented pieces delivered in the industry. We strategically place personalized patient messaging and calls to action to help ensure higher response and payment rates.
Strengthen cash flow and minimize collection risk
Increase your reconciliation team’s productivity and accuracy with easy insight into the funding status of any payment taken through RevSpring’s portals, IVR, or Text-to-Pay. The ability to quickly correlate which payments are included in each of your bank deposits as well as identify canceled payments, ACH returns, or chargebacks, saves you time and operational costs.
Accept a wide array of credit, debit, ACH, health care savings accounts, and digital wallet payment methods at the point of service, through our self-service payment portal, in your call center, through text or IVR, and more. By owning the processing relationships, we simplify the merchant account onboarding process as well as reduce your payment processing costs and eliminate any gateway transaction fees that you may already have in place.
As a part of RevSpring’s Merchant Services, we offer the most current, secure and reliable payment devices to meet your ever-evolving payment requirements. Partnering with leading device providers, we offer both mobile and standard card readers that facilitate encryption and tokenization to protect your consumers’ card data from the moment a transaction is initiated.
Shift confidently to digital delivery and reduce costs
Deliver the digital experience patients want and build the relationships that providers need to optimize effectiveness.
Inspire patients to participate in and pay for their healthcare
Personalize the payment experience for every patient, ensuring consistency at every touchpoint, through every communication channel.
Easily access the exact payment options offered to patients through statement communications, digital communications and the self-service portal with PersonaPay.
Reach patients on mobile devices they already check multiple times a day and drive more payments online.
A PCI-certified and HIPAA compliant IVR platform which drives a variety of self-service actions taken by patients and consumers while freeing up call center staff.
Strengthen your cash flow and minimize collection risk.
100% digital engagement that starts the financial conversation off right
Pre-service communications provide the pathway for intelligent, cohesive messaging that informs, educates, and enhances the patient’s journey, while decreasing the administrative burden of patient engagement from the start.
Prepare patients with an understanding of the cost of their service in advance and connect them with the right resources to meet their financial obligations from the start.
True Price equips healthcare organizations with a consumer-facing healthcare price shopping tool that supercedes the HHS price transparency ruling.
Arrived connects patients and front-office staff digitally, with easy-to-use check-in communications and co-payment processing to safely and efficiently welcome and prepare patients for their appointments.
Personalizing financial communications for a better experience—and better financial results.
Enhance the patient experience with easy-to-understand financial communications that incorporate your branding and personalized messaging. Configurable statement designs allow for billing flexibility between family billing, visit level and guarantor, and flexible payment options.
Electronically deliver an exact replica of your printed statements. eStatement enrollment is clearly promoted during the sign-up process, allowing more patients to set their preferred delivery method.
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