RevSpring Predict™

RevSpring Predict™ gives the precision healthcare providers need to present the right financial option early in the patient journey. Using our propensity to pay, payment plan optimization and other predictive models, our clients are able to improve their ability to tailor financial communications in one voice, resulting in a better financial outcome for the organization and stronger patient experiences.

RevSpring Architect™

RevSpring Architect™, our intelligent, behavioral messaging and workflow engine combines propensity scoring with demographic and patient data to precisely match financial conversations to each patient’s unique needs. With RevSpring Architect, you can automatically tailor patient payment conversations to influence behavior and inspire action.

RevSpring Insight™

RevSpring Insight™ is a tailored performance dashboard that lets you track key metrics and continue to optimize messaging and engagement strategies. RevSpring also includes a one-hour session with one of our data scientists quarterly to discuss how to improve overall program performance.

RevSpring Design™

Using a combination of best practices in graphic design, machine-learning algorithms and virtual focus groups, we make sure that your statements are the most effective and results-oriented pieces delivered in the industry. We strategically place personalized patient messaging and calls to action to help ensure higher response and payment rates.

Settlement Based Reconciliation

Increase your reconciliation team’s productivity and accuracy with easy insight into the funding status of any payment taken through RevSpring’s portals, IVR, or Text-to-Pay. The ability to quickly correlate which payments are included in each of your bank deposits as well as identify canceled payments, ACH returns, or chargebacks, saves you time and operational costs.

Merchant Services Processing

Accept a wide array of credit, debit, ACH, health care savings accounts, and digital wallet payment methods at the point of service, through our self-service payment portal, in your call center, through text or IVR, and more. By owning the processing relationships, we simplify the merchant account onboarding process as well as reduce your payment processing costs and eliminate any gateway transaction fees that you may already have in place.

Merchant Services Devices

As a part of RevSpring’s Merchant Services, we offer the most current, secure and reliable payment devices to meet your ever-evolving payment requirements. Partnering with leading device providers, we offer both mobile and standard card readers that facilitate encryption and tokenization to protect your consumers’ card data from the moment a transaction is initiated.

eVoke Digital First™

Deliver the digital experience patients want and build the relationships that providers need to optimize effectiveness.

• Email, text or both can be optimized to the result
• Transform engagement for statements, reminders, notices and more
• Print only if action isn’t taken

PersonaPay™ Patient Portal

Personalize the payment experience for every patient, ensuring consistency at every touchpoint, through every communication channel.

• Eliminate logins and passwords
• Tailor patient payment options ranging from payment in full, flexible payment plans, patient financing, and financial assistance
• ADA and HIPAA compliant and PCI-certified

PersonaPay™ for CSRs

Easily access the exact payment options offered to patients through statement communications, digital communications and the self-service portal with PersonaPay.

• CSR assisted payments via text, IVR or email for better PCI compliance and peace of mind
• Drive consistent and accurate customer service through CSR scripting
• Delivers encrypted email or text links directly to the patient’s own payment page in PersonaPay

PersonaPay™ Text-to-Pay

Reach patients on mobile devices they already check multiple times a day and drive more payments online.

• Provides balance reminders and a quick way to securely store future card/ACH information
• Sends outbound texts with a one-step payment response
• Processes secure payments in minutes

IVR Advantage™

A PCI-certified and HIPAA compliant IVR platform which drives a variety of self-service actions taken by patients and consumers while freeing up call center staff.

• Give patients 24/7 access to account balance and payment history
• Handle multiple-account payments on a single call
• Utilize existing stored card or accept/store new card for future use

RevSpring Merchant Services

Strengthen your cash flow and minimize collection risk.

• Secure and compliant payments
• Funds deposited 24-48 hours
• Reduce your PCI compliance scope

Appointment Reminders

Pre-service communications provide the pathway for intelligent, cohesive messaging that informs, educates, and enhances the patient’s journey, while decreasing the administrative burden of patient engagement from the start.

• Deliver strategically timed messages via phone, text, and email
• Minimize missed appointments
• Remind and facilitate payments 24/7 from within an appointment reminder

True Estimate™

Prepare patients with an understanding of the cost of their service in advance and connect them with the right resources to meet their financial obligations from the start.

• Estimate tracking from start to finish, continually improving accuracy
• Integration and automation with your existing systems and registrar workflow
• Copay amounts included in appointment reminders with an opportunity to pay from the reminder

True Price™

True Price equips healthcare organizations with a consumer-facing healthcare price shopping tool that supercedes the HHS price transparency ruling.

• Anonymous price-shopping with no login required or personal data captured
• Automated grouping of common services “procedure bundles”
• Easily embedded in an organization’s existing marketing website

RevSpring Arrived™

Arrived connects patients and front-office staff digitally, with easy-to-use check-in communications and co-payment processing to safely and efficiently welcome and prepare patients for their appointments.

• Check-in-anywhere convenience for providers and their patients, along with safer in-person interactions for everyone
• Staff can digitally manage the queue of patients from a specially designed dashboard
• Quick and flexible implementation to reduce physical contact

Printed Communications

Enhance the patient experience with easy-to-understand financial communications that incorporate your branding and personalized messaging. Configurable statement designs allow for billing flexibility between family billing, visit level and guarantor, and flexible payment options.

• Clearly communicate patient balance and payment options
• Quick implementation – usually within two weeks
• Address and insertion services

eStatements

Electronically deliver an exact replica of your printed statements. eStatement enrollment is clearly promoted during the sign-up process, allowing more patients to set their preferred delivery method.

• All communications are sent through a secure PCI certified server
• Patients can pay online using credit card, debit card or check with one simple click from their billing statement
• Reduces costs by decreasing paper communications