Convert Calls to Payments at an Industry-Leading Rate
Patients expect a quick and convenient payment process that works easily with their preferred communication channels and payment methods. Healthcare financial leaders, meanwhile, must collect payments as quickly as possible without adding to their administrative burden.
Proven IVR technology that integrates seamlessly with your Oracle Health EHR solution accomplishes all of these objectives—and keeps staff instantly updated on each patient’s financial status. Begin accepting payments any time, day or night, and free staff to work on more complex billing situations. When each IVR payment is complete, the data is automatically posted back into Oracle Health.
RevSpring’s IVR technology is collecting more than $1.2 billion annually, including through our integrated Oracle Health solutions. Our IVR solution is tested and proven, with customers:
- Offloading up to 30% of inbound calls with simple automation
- Encouraging patient self-service with clear prompts specific to healthcare billing
- Empowering patients to make one-time payments, set up payment plans, check balances and request statements
- Seeing completed payments 75% of the time after a patient enters the IVR
- Enjoying administrative ease as transactions are posted back into their Oracle Health EHR solution
Patients today expect their consumer engagement to be convenient, flexible and tailored to their personal preferences. Those expectations also extend to how they manage their healthcare financial responsibilities. Providing another channel that enables user-friendly, any time payment options—all within your Oracle EHR platform—is key to fostering patient satisfaction and faster payments, all without adding to your administrative burden!
