Enrich your Epic Experience

Talksoft® Appointment Reminders

Talksoft® Appointment Reminders by RevSpring engages patients through automated and precise communications tailored to each stage of their encounter. Message types include:

• Intelligent phone, text, and email appointment reminders that listen to your patient and react to their response
• Same-day (just-in-time) text reminders
• No-show alerts to encourage rescheduling
• Post-appointment messaging such as one question surveys or educational links

IVR Advantage™

IVR Advantage provides an inbound IVR with high quality digital recording that gives patients additional payment channels 24 hours a day, without having to talk to an agent. Seamless integration with Epic provides access to real-time account balances and direct posting back into Epic. Payments are tokenized, allowing payment plans as an option, and greatly reducing the PCI scope for your organization.

Patient Payment Page

RevSpring offers an external payment page which allows your patients to make payments through MyChart — greatly reducing the PCI scope for your organization. Patients enter payment information directly into the RevSpring payment page, which integrates seamlessly within MyChart, so PCI data never passes through MyChart servers. Payment data can be tokenized, providing patients with the convenience of storing payment methods for quick and easy future payments, removing the need for your organization to store or expose sensitive payment data. RevSpring’s external payment page includes reporting tools that allow your organization to aggregate payment and transactional details from multiple sources, including sources outside of Epic. It also provides payment performance data, so you can easily understand the financial outcomes.

PersonaPay™ for Patient Self-Service

PersonaPay™ enables higher financial results through data, empathy and payment expertise – all seamlessly integrated within the MyChart experience. Features and benefits include:

• Full self-serve payment features without leaving MyChart
• Tailored payment options for each patient with flexible payment plans as an option
• Receive payments from any device, including text-to-pay
• Increase digital engagement and eStatement adoption
• Increase self-service payment rates and accelerate patient payments to reduce costs
• Auto-post payments directly into Epic patient accounting
• ADA and HIPAA-compliant
• PCI-certified, reduce your PCI scope

Credit Card EMV Device Integration

The RevSpring device integration within Hyperspace allows your organization to make payments securely throughout Hyperspace on our support devices—greatly reducing the PCI scope for your organization. Front end staff can easily process payments at the point of service. Business office professionals can efficiently process payments securely over the phone with a manual device keypad. Features:

• Credit Card Device Support
• P2PE (point-to-point encryption) device payment processing
• EMV device processing
• PCI compliant solution – reducing your organization’s PCI scope
• NFC contactless payments, ApplePay, AndroidPay, SamsungPay
• Multichannel Tokenization supported

mySecureBill®

Patients not only want self-service convenience–they expect it. But each patient’s financial situation is unique. Offering them more payment options demonstrates your flexibility. And offering the right payment options at the right moment enhances each patient’s experience with your brand, improves patient satisfaction, and boosts your financial results. mySecureBill® from RevSpring lets patients manage their healthcare financial obligations in one integrated, responsive portal that is seamlessly integrated into Epic MyChart. mySecureBill uses SMART on FHIR integration to execute payment screens from MyChart without having to enroll or enter a user name and password. This functionality is important for healthcare providers who wish to provide a digital billing and payment experience within RevSpring’s mySecureBill payment portal, executed seamlessly through MyChart.

PersonaPay™ for Staff-Assisted Payments

Backed by analytics, PersonaPay™ eliminates the guesswork for customer service reps by providing visibility into the recommended payment path for the patient – without leaving Hyperspace.

• Provide scripting guidance for your staff, so conversations are tailored and consistent
• Facilitate payment plans prior to service
• Connect patients with easy options for digital billing
• Give staff visibility to all patient touchpoints across channels
• Email statement copies securely on request
• Utilize assisted payment to eliminate the patient verbally providing the credit card number over the phone
• Auto-post payments directly into Epic patient accounting
• HIPAA compliant
• PCI-certified, reduce your PCI scope

Deviceless Payments

RevSpring’s Deviceless Payments™ provides a safe and secure way for customer service representatives and point-of-service staff to take patients’ credit card and ACH payments. Integrated seamlessly within Epic’s Open Credit Card Framework, Deviceless Payments can initiate payments via phone, text, or email, mitigating PCI compliance risk by bypassing direct interaction with the patient when processing card or banking information. This protects patient privacy while never
leaving Hyperspace.

True Estimate™

Prepare patients with an understanding of the cost of their service in advance and connect them with the right resources to meet their financial obligations from the start.

• Estimate tracking from start to finish, continually improving accuracy
• Integration and automation with your existing systems and registrar workflow
• Copay amounts included in appointment reminders with an opportunity to pay from the reminder

True Price™

True Price equips healthcare organizations with a consumer-facing healthcare price shopping tool that supersedes the HHS price transparency ruling.

• Anonymous price-shopping with no login required or personal data captured
• Automated grouping of common services “procedure bundles”
• Easily embedded in an organization’s existing marketing website

RevSpring Arrived™

Arrived connects patients and front-office staff digitally, with easy-to-use check-in communications and co-payment processing to safely and efficiently welcome and prepare patients for their appointments.

• Check-in-anywhere convenience for providers and their patients, along with safer in-person interactions for everyone
• Staff can digitally manage the queue of patients from a specially designed dashboard
• Quick and flexible implementation to reduce physical contact

Patient Communications

Enhance the patient experience with easy-to-understand printed and digital financial communications that incorporate your branding and personalized messaging. Configurable statement designs allow for billing flexibility between family billing, visit level and guarantor, and flexible payment options.

• Clearly communicate patient balance and payment options
• eStatements are sent through a secure PCI certified server
• Patients can pay online using credit card, debit card or check with one simple click from their digital billing statement