OmniChannel Patient Engagement & Payments Solutions

Engaging with patients using a communication channel that fits how they are most apt to respond, ultimately accelerates financial outcomes. Learn more how effective statements, communication strategies and payment tools available via phone, text or online can take your revenue cycle strategy to new heights.


OmniChannel Patient Engagement

Statements

It all starts with an effective patient statement. RevSpring grew out of the printed statement business. We know which designs promote response and leverage 3 state of the art print facilities to send more than 1 billion printed communications to every zip code in the US.

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Intelligent Payment

This does not mean digital only, rather, sending statements via text or email to those who prefer digital communications. We also find that patients pay on average 6 days earlier from a digital communication. RevSpring can help you determine which customers would be the best candidates for digital communications.

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Payment Solutions

Inbound IVR

Capture patient payments every day at any time day or night with Inbound IVR. RevSpring’s IVR solution was designed with healthcare-specific call flows and PCI compliance that other off-the-shelf IVRs do not have. Offload up to 30% of your routine payment calls, leaving your staff to concentrate on more complex billing issues and patient support.

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Patient and Staff Payment Portal

Our 2025 Best in KLAS payment portal makes it easy for patients and staff to make and take payments. The portal’s intuitive design and flexibility allows to serve patients with the best payment options (pay in full, payment plans, financial assistance or patient financing) based on the patient’s ability to pay. We also help your staff empathetically guide patients through financial conversation with scripting and other tools.

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Text to Pay

Catch people where they are the most – on their phone! RevSpring can set-up payment campaigns where providers can send text messages to patients with their balance due and the opportunity for the patient to respond to charge the balance with the card on file. It’s perfect for smaller, predictable balances to accelerate time to payment and provide a convenient payment vehicle for patients.

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Merchant and Devices

RevSpring closes the loop on every payment with built-in merchant services for smooth payment processing and automated reconciliation. We find that TruBridge customers typically save 5-10% on processing fees when moving to this service. RevSpring will also guide you through the process of selecting and installing any new devices that may be needed.

Merchant Services Brochure

Devices Brochure


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