Insights for Modernizing Patient Engagement and Payments

Selecting the right partner for your healthcare patient engagement and payment needs is an important decision. Explore the resources below for insights on a range of patient engagement and payment topics. Be sure to check back often as we regularly update this page.

The Cost of Confusion: How Friction Shapes the Healthcare Experience

While consumers increasingly use digital tools to manage healthcare, the findings from a new RevSpring report show complexity still shapes how they experience care. This report finds 50% of consumers have cut back on medical care due to cost — and reveals what providers can do to reduce friction and improve follow-through

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Merchant Services: Behind the Scenes

Ever wonder what actually happens after you take a patient payment? Follow a payment through the merchant service process as well as key things to keep in mind if you are considering switching to a new merchant provider.

Grounded AI: The Infrastructure Healthcare Can’t Afford to Ignore

Healthcare organizations are rapidly deploying generative AI across the patient experience. But as adoption accelerates, it’s becoming clear, the next competitive advantage won’t come from bigger models. It will come from smarter infrastructure.

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