PersonaPay™ Payment Portal

Personalized Payments That Drive Action

PersonaPay™ delivers a modern, intuitive payment experience tailored to each patient’s financial situation. By leveraging intelligent data modeling, patients are presented with the most appropriate payment options from the start—improving overall confidence and increasing completion rates.

Staff benefit from the same insights, enabling consistent and empathetic financial conversations. To learn more, download our brochure.

Capabilities:

• Self-service portal for payments, plans, financing, and additional assistance
• Personalized payment options based on patient profiles
• Stored payment methods, auto-pay, and digital preferences
• Staff access to patient financial insights and guided workflows

Results:

• 65% self-service payment rates
• 2.5× increase in eBill adoption
• 1.24–1.55% increase in payment rates

Deviceless Payments™

Secure Payments Without Handling Sensitive Data

Deviceless Payments™ allows staff to collect payments securely without hearing or entering card information. Patients enter payment details directly through a secure channel, reducing PCI exposure while maintaining a seamless experience.

Capabilities:

• Payment capture via phone, text, or email
• No need for physical payment devices
• Reduced compliance risk and operational overhead

IVR Advantage™ Voice Payments

Automate Payments and Reduce Call Volume

IVR Advantage™ enables patients to manage payments anytime through an intuitive, healthcare-specific voice experience. By automating common payment interactions, organizations can significantly reduce inbound call volume and free up staff to focus on more complex needs. To learn more, read the brochure.

Capabilities:

• 24/7 self-service payments via phone
• Balance inquiries and payment plan setup
• Outbound payment reminders and campaigns
• PCI-compliant secure payment processing

Results:

• Offload up to 30% of inbound payment-related calls

Text-to-Pay

Faster Payments Through Mobile Engagement

Text-to-Pay connects with patients on the devices they use most. With simple, one-step payment functionality, patients can act immediately without logging into a portal or contacting staff. To learn more, download the brochure.

Capabilities:

• SMS payment reminders with direct payment links
• One-step “PAYNOW” functionality
• Campaign-based outreach for balances due

Results:

• Faster time to payment
• Increased digital engagement and completion rates
• Lower cost to collect
• Integration with athenahealth

RevSpring integrates directly with athenahealth solutions to ensure accuracy and eliminate manual reconciliation.