Creating a connected patient journey.

Are your write-offs increasing? Is revenue from patient responsibility declining? Are your patients demanding more transparency about the cost of their care?

What if you could create a seamless patient engagement and payment journey that is personalized from the moment a patient decides to seek care through reconciling the last payment they make? You can with Engage IQ™.

Engage IQ eliminates the need for multiple technology vendors that add extra costs and creates a disjointed patient experience. Instead, Engage IQ delivers a connected, modern patient experience that grows patient loyalty and engineers financial outcomes that inspire patients to participate in and pay for their healthcare. All of this is done by understanding your patients upfront on their ability to pay, the communication channel they prefer to interact with, and creating opportunities to self-serve where it makes sense.

Engage IQ™

Learn more about Engage IQ’s benefits for both you and your patients.

Engage IQ:
A complete patient journey from pre-care through payment reconciliation.

Engage IQ Pre-Care:
Would you like to concentrate on pre-care continuity? Engage IQ Pre-Care combines patient access and Best in KLAS 2024 intake solutions into one seamless experience.

Engage IQ Post-Care:
Create an intelligent-based payment strategy using the Best in KLAS 2025 online portal along with voice and text payment solutions.

Digital First:
An integral part of Engage IQ is the digital first approach that prioritizes digital communications before paper. It is not a digital-only approach as we infuse intelligence to truly understand which patients are most likely to respond to a digital communication. Many providers see faster payments (as much as 6 days sooner) and up to 30% savings on postage costs.

Point Solutions

Not quite ready for a complete solution? We offer a series of point solutions to fill in technology gaps to serve as a great foundation to grow upon.

Pre-Care Patient Access:
Clearly and accurately fill the gaps in pre-care coverage verification and estimation of patients’ financial obligations.

Pre-Care Patient Intake:
Dynamic set of tools to address your intake process.

Patient Billing Statements:
Intelligent-based statements that can be delivered through our state-of-the-art print facilities or digitally.

Best in KLAS Payment Portal:
Provide patients and your staff with an online payment experience that has earned Best in KLAS 2025 status. Add on our AI-driven Seat Mate to assist your staff with actionable insights and talking points during every patient conversation.

Voice Solutions:
Simplify the billing process, reduce administrative burdens, and improve financial outcomes 24x7x365 with IVR and AI-driven conversational IVA.

Text-to-Pay:
Find patients where they are – on their phones! With a card on file, patients can simply respond “Pay Now” to a balance due. It takes less than a minute to collect valuable receivables.

Merchant Services:
Close the loop on any payments with built-in payment processing and automated reconciliation. We can also source applicable payment devices as a one-stop-shop.

Dashboards:
Put it all together with program dashboards.

Contact Us

Please fill out the below form if you would like additional information on Engage IQ™ or any of our point solutions.