Welcome to the IVR Customer Coffee Talks

Now is your opportunity to have access to and engage with members of our product and leadership teams on a regular basis. Each Coffee Talk session will be hosted by an IVR team member who will provide training tips and best practices, show you new features and benefits of each product and have a dedicated time for questions and answers.

We hope you’ll join us for any or all sessions!

Register below.

Check back soon for details on our next Coffee Talk!


Previous Session Recordings

IVR Year in Review

  • Year in Review & Looking ahead to 2024!


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IVR Reporting Portal Training

  • Deep Dive training of RevSpring IVR Reporting Portal

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Inbound IVR

  • What “more” can Inbound IVR do for you
  • New items in RevSpring IVR Reporting Portal & more to come

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Outbound Communications

  • Pairing IVR with SMS
  • Other use cases
  • How to improve SMS deliverability

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Year End Review and a Look Ahead

  • A year in review: innovations from 2022
  • Roadmap and product plans for 2023
  • Q&A

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Outbound Campaign Self-Service

  • How to load and start an outbound campaign
  • Editing a “do-not-call” list
  • Q&A

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IVR Reporting

  • IVR reporting
  • Q&A

View recording