Welcome to the IVR Customer Coffee Talks

Now is your opportunity to have access to and engage with members of our product and leadership teams on a regular basis. Each Coffee Talk session will be hosted by an IVR team member who will provide training tips and best practices, show you new features and benefits of each product and have a dedicated time for questions and answers.

We hope you’ll join us for any or all sessions!

Check out the session topics to register below.


Tuesday, August 30, 2022 | 4:00 pm ET

Session 1: IVR Reporting

Topics to be covered:

  • IVR reporting
  • Q&A

Presenters: Kristen Jacobsen, VP of Marketing & OmniChannel Engagement; Susan Sandberg, Director, Solution Support; Kelly Klement, Implementation Manager; JoAnn Verweij, OmniChannel Product Owner; Kyle Brandt, OmniChannel Product Marketer

 

Register now!


Wednesday, October 26, 2022 | 4:00 pm ET

Session 2: Full Suite Capabilities

Topics to be covered:

  • Full IVR suite capabilities
  • Q&A

Presenters: Kristen Jacobsen, VP of Marketing & OmniChannel Engagement; Susan Sandberg, Director, Solution Support; Kyle Brandt, OmniChannel Product Marketer

 

Register now!


December, 2022 | TBD

Session 3: Year End Review and a Look Ahead

Topics to be covered:

  • A year in review: innovations from 2022
  • Roadmap and product plans for 2023
  • Q&A

Presenters: Kristen Jacobsen, VP of Marketing & OmniChannel Engagement; Susan Sandberg, Director, Solution Support; Kyle Brandt, OmniChannel Product Marketer

 

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