Welcome to the IVR Customer Coffee Talks

Now is your opportunity to have access to and engage with members of our product and leadership teams on a regular basis. Each Coffee Talk session will be hosted by an IVR team member who will provide training tips and best practices, show you new features and benefits of each product and have a dedicated time for questions and answers.

We hope you’ll join us for any or all sessions!

Check out the session topics to register below.

August 2022

Session 1: IVR Reporting

Topics covered:

  • IVR reporting
  • Q&A

Presenters: Kristen Jacobsen, VP of Marketing & OmniChannel Engagement; Susan Sandberg, Director, Solution Support; Kelly Klement, Implementation Manager; JoAnn Verweij, OmniChannel Product Owner; Kyle Brandt, OmniChannel Product Marketer


View recording

October 2022

Session 2: Outbound Campaign Self-Service

Topics to be covered:

  • How to load and start an outbound campaign
  • Editing a “do-not-call” list

Presenters: IVR Advantage Product Team

View recording

Tuesday, December 13, 2022 | 4:30 pm ET

Session 3: Year End Review and a Look Ahead

Topics to be covered:

  • A year in review: innovations from 2022
  • Roadmap and product plans for 2023
  • Q&A

Presenters: IVR Advantage Product Team

Register now!

IVR Coffee Talk 2023

Details coming soon!