A powerful and advanced OmniChannel patient engagement platform, OmniBrain™ is designed specifically for healthcare organizations to orchestrate and optimize patient engagement journeys based on provider goals and patient behavior. OmniBrain executes intelligent, coordinated patient communications that inspire patients to act by delivering precise, individualized journeys using a tailored combination of print and digital channels (text, email, IVR, portal) based on understanding of patients and the actions they take.
To learn more about OmniBrain, view our data sheet.
PersonaPay™ Work Queues proactively present and track CSR tasks that mainstream patient outreach to keep pertinent patient payment data and activities current. Work Queues are integrated within the provider-facing workflows in PersonaPay, which minimizes clicks and streamlines the process for provider staff to take action on priority outreach for patient accounts all-in-one application.
Using automated workflows without leaving PersonaPay, CSRs easily uncover items that lead to more collection opportunities that would otherwise be missed and turned into unnecessary bad debt. Work Queues are easily configured within a PersonaPay implementation and include a number of fast and flexible templates that proactively initiate patient communications via text, email, or phone.
To learn more about PersonaPay Work Queues, view our data sheet.
Arrived™ Patient Intake allows patients to use the device in their hand to complete the intake process from anywhere.
Digital patient intake forms are a key part of the new Arrived solution set, reducing the form-filling burden on patients. Known information is pre-filled, forms are organized into packets, and conditional logic for sections and questions simplify the form completion process. Sessions are persistent, so the patient can begin filling out forms in one session, and finish them later without losing any information, for a smooth hand-off, even on a different device. The data entered into the forms can be posted back into the host system at the field or document level, creating information sharing across applications that is accurate and connected across touchpoints.
To learn more about Arrived™ Patient Intake, view our data sheet.
Precise patient engagement everywhere
Inform, educate and enhance the entire patient journey
Fit the payment to the patient
Human understanding powered by analytics