Missed payment opportunities lead to uncollected revenue. How do CSRs proactively uncover these items to improve outcomes?
Using automated workflows, CSRs can uncover items that lead to more collection opportunities that would otherwise be missed and turned into unnecessary bad debt. Work Queues are easily configured within a PersonaPay implementation and include a number of fast and flexible templates that proactively initiate patient communications via text, email, or phone. Examples include:
Work Queues can be used by any healthcare employee with access to PersonaPay, including call center representatives, revenue cycle management employees, and front office staff.
To discover more ways Work Queues can help your organization, download our free guide.
You care about patient experiences—we care about patient experiences. Together we can create unique patient financial journeys that transform the way patients engage with their healthcare, forever.