How friction is shaping the patient experience—and what providers can do about it
Healthcare shouldn’t feel this hard—but for most consumers, it still does. From finding care to understanding costs and paying bills, confusion and friction are driving frustration, delaying decisions, and even impacting whether patients seek care at all.
In this new report, based on a nationwide survey of 2,000+ consumers, RevSpring uncovers what’s really behind the disconnect—and where providers have the biggest opportunity to simplify the experience, build trust, and improve outcomes.
Key Insights Preview:
- 58% would consider switching providers over poor billing or appointment experiences
- 79% have experienced “bill shock,” and 50% have cut back on care due to cost
- Only 29% feel they have the tools they need to manage healthcare payments effectively
