Wednesday, November 4th

 

VIP Welcome Reception
We’re ready to welcome you to Nashville in true VIP style! Join us for drinks, dinner and networking at Jolene’s, located on the top floor of Dolly Parton’s SongTeller Hotel offering breathtaking views of the city skyline and Cumberland River.

Dress is smart casual (nice jeans, trousers, dresses, polos, button-down shirts, and sweaters are welcome. Jackets are optional, and business suits are not necessary.)

Thursday, November 5th

 

Networking Breakfast + Welcome
Connect with peers and RevSpring leaders before the day’s program begins.

 

Keynote: Leading Through What’s Next
A forward-looking keynote on leading through change and making confident decisions amid uncertainty.

 

Making Better Outcomes Within Reach
RevSpring President Nicole Rogas will share how RevSpring made deliberate investments and acquisitions to build a connected platform that helps organizations attract patients, collect or resolve balances and retain trust throughout the journey.

 

Inside the Payer Perspective: What Providers Need to Know
Payer leaders will offer a candid look at the priorities and pressures influencing their decisions, where payer-provider friction begins and what providers may not see from the other side of the healthcare financial experience.

 

Breakout Labs

  • Attract: Make Access Feel Effortless: Explore how healthcare organizations can help patients find the right care, convert demand and create a more seamless path from initial search through scheduling and intake. The conversation will address discoverability, patient acquisition, referral conversion, digital access and the operational friction that creates unnecessary work for patients and staff.
  • Collect + Resolve: Move Beyond Business as Usual: Explore new ways to engage different patient populations and improve financial outcomes throughout the journey. This session will examine targeted collection strategies, changing communication preferences, contact-center challenges, patient affordability and the different payment or resolution pathways patients may need.
  • Retain: Connect the Experience From Beginning to End: Explore what must connect behind the scenes to create a consistent experience for patients and staff. The conversation will examine integration, EHR coexistence, connected data, coordinated workflows and cross-functional ownership.

 

Action Think Tank: What Haven’t We Solved Yet?
In this facilitated working session, attendees will bring forward unresolved access, intake, financial engagement and integration challenges, examine what has already been tried, why progress may have stalled and what new approaches could help move the issue forward.

 

Bringing Better Outcomes Within Reach
RevSpring leaders will reflect on the strongest themes heard throughout the day, connect them to RevSpring’s innovation strategy and identify opportunities to continue the work after Action Conference.

 

Cocktail + Dinner Reception
Personalize a custom piece at our Brim and Leather Goods Bar while enjoying cocktails, dinner and live entertainment.

 

Friday, November 6th

Departure and safe travels home!

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