Driving customer engagement for
a better payment response

Optimize every consumer interaction with a compliant and secure process

With RevSpring’s unparalleled multi-channel communication capabilities, you can more effectively engage consumers using the channel they prefer, driving a greater response while decreasing costs and risks.

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Consumer-centric

Consumers appreciate the speed and efficiency of self service and having all the tools they need to resolve an issue or make a payment. Your organization must provide consumer-centric communication and payment channels according to their preferences and demographics. This includes electronic communication, online self-service, and the ability to accept payments 24/7/365.

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A comprehensive customer experience

Your organization needs to engage the consumer on a journey that can adapt to their preferences and requests. This should include paper documents, email, SMS communication and text messaging, as well as online and inbound IVR self-service payments. You need a single-source provider who can manage all of your consumer communication and payment needs.

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Cost-effective channels

Margins continue to be squeezed even as compliance costs continue to rise. To effectively compete and thrive, your organization needs to direct consumers to the lowest-cost channels including email, online portals, and inbound IVR.

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Compliant & secure

In this era of hyper-regulation and litigation, organizations must be vigilant in their security, compliance, and ethics. RevSpring is a partner you can trust. We have earned the most stringent security certifications while maintaining a leading, comprehensive compliance program based on industry best practices.

Use less staff.

Collect more payments.

With our real-time electronic signature service, inbound IVR, as well as online negotiation and bill pay, consumers can fulfill their obligations without staff intervention.

Simplifying how organizations collect electronic signatures

Get the signatures you need quickly and in real time.

Simplify the payment process

With Inbound IVR, an automated, easy-to-use telephone-payment service, patients and consumers have the ability to
self service their account or set up a payment plan when it’s most convenient for them. Agent-Assisted Inbound IVR
offers another layer of security for a more PCI-compliant payment.

 

RevSpring’s commitment to compliance

Your highly regulated environment demands a partner who truly understands the requirements, intricacies, and nuances you face. We have made the needed investments in developing the appropriate processes, systems, and security measures making us a valued partner.

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Maintain compliance without burdening your IT staff

Help your organization reduce costs while strengthening your security posture and reducing risks with Managed IT Services.

Emerge CF

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5 steps to collecting more payments online

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Compliance Audit Services

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IWS Video

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