Digital First

Deliver the digital experience patients want and build the relationships that providers need to optimize effectiveness.

• Email, text or both can be optimized to the result
• Transform engagement for statements, reminders, notices and more
• Print only if action isn’t taken

Printed Communications

Enhance the patient experience with easy-to-understand financial communications that incorporate your branding and personalized messaging. Configurable statement designs allow for billing flexibility between family billing, visit level and guarantor, and flexible payment options.

• Clearly communicate patient balance and payment options
• Quick implementation – usually within two weeks
• Address and insertion services

eStatements

Electronically deliver an exact replica of your printed statements. eStatement enrollment is clearly promoted during the sign-up process, allowing more patients to set their preferred delivery method.

• All communications are sent through a secure PCI certified server
• Patients can pay online using credit card, debit card or check with one simple click from their billing statement
• Reduces costs by decreasing paper communications

PersonaPay™ Patient Portal

Personalize the payment experience for every patient, ensuring consistency at every touchpoint, through every communication channel.

• Eliminate logins and passwords
• Tailor patient payment options ranging from payment in full, flexible payment plans, patient financing, and financial assistance
• ADA and HIPAA compliant and PCI-certified

PersonaPay™ Payment Methods & Options

Coupled with our merchant services, PersonaPay accepts a wide array of payment methods ranging from credit/debit cards, ACH, HSA to Apple Pay and Google Pay to fit every patient’s needs.

• Tailor patient payment options ranging from payment in full, flexible payment plans, financial assistance, and patient financing including integrations with CarePayment, CareCredit, Curae, and AccessOne

PersonaPay™ for CSRs

Easily access the exact payment options offered to patients through statement communications, digital communications and the self-service portal with PersonaPay.

• CSR assisted payments via text, IVR or email for better PCI compliance and peace of mind
• Drive consistent and accurate customer service through CSR scripting
• Delivers encrypted email or text links directly to the patient’s own payment page in PersonaPay

PersonaPay™ Text-to-Pay

Reach patients on mobile devices they already check multiple times a day and drive more payments online.

• Provides balance reminders and a quick way to securely store future card/ACH information
• Sends outbound texts with a one-step payment response
• Processes secure payments in minutes

RevSpring Merchant Services

Strengthen your cash flow and minimize collection risk.

• Secure and compliant payments
• Funds deposited 24-48 hours
• Reduce your PCI compliance scope
• With Apple Pay and Google Pay
• Includes the Settlement-Based Reconciliation Reporting Tool

Inbound IVR

Inbound IVR provides patients with a 24/7 automated phone application used for pay-by-phone payments and automate other actions without engaging valuable staff time.

True Estimate™

Prepare patients with an understanding of the cost of their service in advance and connect them with the right resources to meet their financial obligations from the start.

• Estimate tracking from start to finish, continually improving accuracy
• Integration and automation with your existing systems and registrar workflow
• Copay amounts included in appointment reminders with an opportunity to pay from the reminder