July 22, 2021

RevSpring Announces Expansion of Patient Engagement Integrations with Cerner®

Cerner Corporation has certified the integration of RevSpring’s Talksoft® solutions with the Cerner Millennium® platform

Talksoft delivers automated, intelligent patient communications via phone, text and email on behalf of healthcare providers. With this seamless integration, schedule data from Cerner allows pre- and post-service message content and timing to be customized in accordance with users’ preferences and integrated with their current patient schedules in Cerner.

This level of integration eases implementation and support, and provides precise engagement timing and personalization, and improved appointment adherence.

“RevSpring’s long-time relationship with Cerner and more than 1,500 Cerner customers means critical patient engagement capabilities, such as pre-service messaging, can be added without the usual friction associated with a new vendor relationship,” said RevSpring CEO, Scott MacKenzie. “RevSpring’s pre-service engagement solutions better prepares patients to participate in and pay for their healthcare, increasing response rates by up to 50%. RevSpring looks forward to expanding this value to Cerner customers.”

Integrated features now available for Cerner clients include:

  • Intelligent appointment reminders with results available directly within Cerner
  • Same-day (just-in-time) text reminders to prepare patients for their appointment, and take pre-visit action, such as a collect copayment
  • Post-appointment messages, such as one question patient satisfaction surveys and educational links
  • No-show appointment communications that engage patients who missed their appointment with targeted messages encouraging them to reschedule
  • Results monitoring of patient communications is also available directly within the Cerner user interface

A cornerstone of RevSpring’s vision and value is to provide the broadest platform of OmniChannel engagement and payment solutions for healthcare organizations to improve financial outcomes. The company accomplishes this by enabling a seamless user experience through the ease and convenience of strategic integration with leading software platforms, such as Cerner.