Thinking of patients as travelers is a helpful way to drive better results for you and them. Instead of treating a fully paid balance as the fastest way to their (and your) destination, use data analytics to understand if some patients need to take a slower route (payment plans) or whether certain patients need help getting to their destination with financial assistance.
Mapping the best payment strategy for patients begins with individual patient scoring (we explain why not all scores are created—or perform—equally). Our guide explains how careful use of analytics can impact pre-service communication, OmniChannel communication and dynamic payment portals.
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