Partnering with RevSpring

Working with a partner should be seamless. We’ve eliminated the friction by gathering everything you need to manage your business relationship with RevSpring – and to get the deal done!

Here you’ll find:

  • Implementation timelines and requirements
  • Service hours
  • RevSpring contacts
  • FAQs

Working in collaboration makes us all stronger.


Implementation Guidelines

Click here for implementation methodology, timelines and requirements.


Service Hours

To reach our product support teams, call our toll free support line at (800) 414-7026 or click here to enter a support ticket online.

Our regular support hours are:

  • Web Payment Portal Support Desk – 7 a.m. to 7 p.m. EST Monday-Friday
  • IVR Support Desk – 8 a.m. to 8 p.m. EST Monday-Friday
  • Appointment Reminders Support Desk – 9 a.m. to 5 p.m. EST Monday-Friday
  • For statement support, please contact your customer support representative directly.

FAQs

  1. Support Model – Who reaches out to RevSpring when something is needed? Partner or end client?
    • We have a ticketing system called Jira in which clients can submit questions or needs.
  2. Data Transmission – Who sends the data to RevSpring? Partner or end client?
    • It is dependent on the partnership but many of our clients send files directly.
  3. Product Suite Flexibility – Do we have to resell the entire package or can we sell ala carte? Can we resell using different pricing models? Collections vs Transactional?
    • Yes, all products are available for individual purchase. We have multiple pricing structures to chose from.
  4. Pricing Fit – How does RevSpring know when to change the price of solutions? Is there a specific metric to assess and account, like statement volume?
    • Most of our pricing is based on volume. If you have information like statement volumes all other products can be priced on assumptions.
  5. How long does it to take to implement?
  6. What do you need to start implementation? Do you have a list of requirements?

RevSpring Contacts

Heather Crowell – Vice President, National Accounts
hcrowell@revspringinc.com
479.957.3942

 

Daniel Harris – Vice President, Business Development
dharris@revspringinc.com 
615.887.1740

 

Thomas Ziel – Senior VP, Channel Partner Solutions
tziel@revspringinc.com
612.868.9706

 

Elizabeth Geist – Vice President, Customer Experience
egeist@revspringinc.com 
615.655.8015

 

Kaitlyn Gervais – Product Marketing Specialist
kgervais@revspringinc.com


ADDITIONAL REQUESTS

For pricing, security certificates or Merchant Services app requests, please fill out the form below.

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