Use Advanced Intelligence to Tailor Outreach to Each Patient

Innovative organizations know that patients engaged throughout the service delivery cycle are more likely to report patient satisfaction and participate fully in billing and payment processes. Our 360ᵒ Patient Engagement solutions give practices data-driven patient communication programs and intelligent workflows to leverage at every touch point in the care continuum.

Contact your patients via phone, text, email, and app reminders to streamline the notification process by establishing a hierarchy of communication methods. Our reminders listen to your patients and react to their responses. Our automated appointment reminder software is proven to reduce no shows and optimize scheduling opportunities. Learn more.

Send automated phone calls, text messages, and emails from any location using any device with a wireless or internet connection in just three simple steps. Our broadcast messaging capabilities make it easy for your practice to keep your patients informed. Learn more.

Use automated outreach to send campaigns to your entire patient population or customize messages based on the type of service due, including detailed instructions. Our clinical outreach solution is a key component of providing preventative and quality care. Learn more.

Keep a pulse on patient satisfaction to improve care delivery. Our patient survey solutions automatically send electronic satisfaction surveys via text or email immediately following patient visits. Surveys respect patient confidentiality and result in response rates of more than 40 percent and completion rates of more than 97 percent. Learn more.

Leverage advanced gaze path analysis, heat map eye tracking, A/B testing, and patient panels to deliver tested and tailored financial communications and flexible payment options throughout each patient’s healthcare encounter. Learn more.

Make the payment process clear to your patients at every engagement. Our electronic billing statements use color theory, content hierarchy, and compelling graphic design to inspire desired responses from each patient based on their financial circumstances and preferences. We create a secure repository of all statement PDFs for reference by your patients and staff. Learn more.

Put healthcare and financial information at your patients’ fingertips. Our inbound IVR tools give patients another easy way to pay their bills or check on a current account balance, helping practices improve efficiency and productivity by reducing attended inbound calls by 15 to 30 percent. Learn more.

Remove barriers in the payment process to encourage self-service. Our Quick Pay portal gives your patients an easy, convenient, and secure way to make credit and debit card payments online without signing up for an account. Learn more.

Help patients interact with your practice on their terms. Our text-to-pay solution empowers smartphone users to take charge of their finances using the channel of communication that is most comfortable and convenient for them. Learn more.

Involve patients in the payment process while they are actively engaged in their healthcare journey to encourage full, on-time payments. Our solutions empower front-office staff to accept patient payments at the point of service. Learn more.

Leverage deep data analysis at the patient and practice level to continually tune patient engagement along proven payment pathways. Our propensity-to-pay scoring analytics give your practice actionable patient payment insights. Learn more.

Turn data into communications and analysis into patient connections. Our proven engagement workflows and patient-first communication systems come with easy-to-use dashboards and portals powered by technology, data, and analytics. Learn more.

Optimize your bill-pay capabilities and improve reconciliation. Our merchant payment services match payment data directly from the processor to help you reconcile your patient payment postings in a more efficient and timely manner. Learn more.

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Deliver a 360ᵒ Patient Engagement Experience

Tailored workflows precisely manage daily, weekly, and monthly worklists and schedules to balance planned and unplanned appointments, identify schedule and billing gaps, and integrate relevant communication to spur patient action.

Harness the power of our predictive analytics engine and at-a-glance dashboards to make real-time patient communication, billing management, and payment reconciliation a comprehensive, intuitive, and seamless flow.

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