Develop Workflows to Increase Revenue With Less Intervention
Data is power. Our Intelligent Payment Communications solutions leverage analytics and predictive scoring to help hospitals influence patient responses to payment communications. Tailor your patient outreach based on geographic, demographic, social, and historical data to power payment action.
Put healthcare and financial information at your patients’ fingertips. Our inbound IVR tools give patients another easy way to pay their bills or check on a current account balance, helping health systems improve efficiency and productivity by reducing attended inbound calls by 15 to 30 percent. Learn more.
Implement a consistent, quality outreach channel that’s faster, cheaper, and more effective than traditional mail and more effective than traditional dialers. Our outbound IVR solution includes professional digital recording of voice talent, documentation of each call, multi-tiered branching software, and bilingual script libraries. Learn more.
Make the payment process clear to your patients at every engagement. Our electronic billing statements use color theory, content hierarchy, and compelling graphic design to inspire desired responses from each patient based on their financial circumstances and preferences. We create a secure repository of all statement PDFs for reference by your patients and staff. Learn more.
Tailor patient payment conversations to influence behavior and inspire action leveraging predictive modeling to understand likely patient payment outcomes and tailor communications accordingly. Our custom dashboard allows you to see what’s working, track key metrics, and continue to optimize engagement workflows. We also include a one-hour session with a RevSpring data scientist quarterly to discuss how to improve overall program performance. Learn more.
Add Intelligence to Your Workflows
Automated print and electronic billing communications integrate seamlessly with multiple digital payment solutions, including inbound interactive voice response, patient payment portals, and administrative/customer service payment portals.
Outbound communication channels, including phone, email, and text, open the lines of communication, creating a cohesive communication strategy with an intuitive payment platform.