eVoke™ Patient Engagement
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Proactive engagement in the front office and back office increases appointment adherence and payment performance to improve revenue cycle performance. Our Personalize Bundle improves engagement and increases payments by integrating multiple communication and payment channels into one platform. Proactive outbound reminders expand engagement beyond traditional statement cycles to improve payment performance.
Contact your patients via phone, text, email, and app reminders to streamline the notification process by establishing a hierarchy of communication methods. Our reminders listen to your patients and react to their responses. Our automated appointment reminder software is proven to reduce no shows and optimize scheduling opportunities. Learn more.
Send automated phone calls, text messages, and emails from any location using any device with a wireless or internet connection in just three simple steps. Our broadcast messaging capabilities make it easy for your practice to keep your patients informed. Learn more.
Use automated outreach to send campaigns to your entire patient population or customize messages based on the type of service due, including detailed instructions. Our clinical outreach solution is a key component of providing preventative and quality care. Learn more.
Keep a pulse on patient satisfaction to improve care delivery. Our patient survey solutions automatically send electronic satisfaction surveys via text or email immediately following patient visits. Surveys respect patient confidentiality and result in response rates of more than 40 percent and completion rates of more than 97 percent. Learn more.
Leverage advanced gaze path analysis, heat map eye tracking, A/B testing, and patient panels to deliver tested and tailored financial communications and flexible payment options throughout each patient’s healthcare encounter. Learn more.
Make the payment process clear to your patients at every engagement. Our electronic billing statements use color theory, content hierarchy, and compelling graphic design to inspire desired responses from each patient based on their financial circumstances and preferences. We create a secure repository of all statement PDFs for reference by your patients and staff. Learn more.
Put healthcare and financial information at your patients’ fingertips. Our inbound IVR tools give patients another easy way to pay their bills or check on a current account balance, helping practices improve efficiency and productivity by reducing attended inbound calls by 15 to 30 percent. Learn more.
Remove barriers in the payment process to encourage self-service. Our Quick Pay portal gives your patients an easy, convenient, and secure way to make credit and debit card payments online without signing up for an account. Learn more.
Help patients interact with your practice on their terms. Our text-to-pay solution empowers smartphone users to take charge of their finances using the channel of communication that is most comfortable and convenient for them. Learn more.
Involve patients in the payment process while they are actively engaged in their healthcare journey to encourage full, on-time payments. Our solutions empower front-office staff to accept patient payments at the point of service. Learn more.
Remove Barriers to Increase Payments
While nearly all physician practices agree that collecting payment from patients before they leave the office is business critical, less than two-thirds have the ability to process point-of-service payments. Our payment technology and merchant services make it easy for your practice to accept, process, and reconcile payments at all stages of patient engagement.
One Platform for Patient Billing Engagement
Automated print and electronic billing communications integrate seamlessly with inbound interactive voice response and omnichannel digital payment solutions, allowing your practice to efficiently choose the workflow that’s best for each patient.
Our integrated billing workflow solutions empower your practice and your patients with all the tools you’ll need for effective billing communications and payment processing in one platform.
