Inbound IVR Service for Ambulatory Practices
Give patients and caregivers the flexibility to access account information and make payments 24/7/365 with convenient, automated pay-by-phone options. Improve practice efficiency and staff productivity by implementing our easy-to-use IVR that reduces attended inbound phone calls by 15 to 30 percent.
In just two months, IVR reduced attended customer service payments from 40% to 26% for an ambulatory provider.
Demo Our Inbound IVR Now
1. Call to access the IVR Demo hotline:
888-762-2170
2. Follow the prompts on the IVR recording and input the following:
Account Number: 012345678
Patient Date of Birth: 10/18/1979
3. Use one of the following payment options:
Credit Card Payment
Credit Card Number: 4111111111111111
(Note: Demo Credit Card has 15 number 1s)
Expiration Date: 01/23
Security Code: 123
Bank Account Payment
ABA (Routing Number): 021000021
Checking Account: 123456
1. Call to access the IVR Demo hotline:
866-870-5811
2. Follow the prompts on the IVR recording and choose one of the following Account + Accompanying Zip Codes:
Account Number: 1682954123
Zip Code: 76108
Account Number: 1682954124
Zip Code: 80134
Account Number: 1682954125
Zip Code: 80239
3. Use one of the following payment options:
Credit Card Payment
Credit Card Number: 4111111111111111
(Note: Demo Credit Card has 15 number 1s)
Expiration Date: 01/23
Security Code: 123
Bank Account Payment
ABA (Routing Number): 021000021
Checking Account: 123456
Secure Payments From Any Location
All of our payment solutions are independently validated and audited to maintain compliance with the industry’s top security certifications:
- PCI DSS v3.2.1
- HIPAA/HITECH
- HITRUST CSF v7
- SSAE 18, SOC2 Type II
