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Develop Workflows to Increase Revenue With Less Intervention
No two patients are alike. Vu™, our intelligent, behavioral analytics engine leverages patient data to automatically match financial conversations to each patient’s unique needs.
With the Personalize bundle, we predict payment outcomes so we can help you improve them. This bundle is ideal for health systems looking for a strategic solution to increase payments, reduce costs, and improve the patient experience.
Leverage advanced gaze path analysis, heat map eye tracking, A/B testing, and patient panels to deliver tailored and tested financial communications and flexible payment options throughout each patient’s healthcare encounter. Learn more.
Allow patients to make secure credit card, debit card, and e-check payments and set up automatic payment plans online, 24/7. Patients can access our user-friendly portal from any location on any device at any time. Learn more.
Remove barriers in the healthcare payment and communication process. Our intuitive customer service portal allows your staff to work faster, smarter, and more efficiently while facilitating patient payments. Learn more.
Put healthcare and financial information at your patients’ fingertips. Our inbound IVR tools give patients another easy way to pay their bills or check on a current account balance, helping health systems improve efficiency and productivity by reducing attended inbound calls by 15 to 30 percent. Learn more.
Implement a consistent, quality outreach channel that’s faster, cheaper, and more effective than traditional mail and more effective than traditional dialers. Our outbound IVR solution includes professional digital recording of voice talent, documentation of each call, multi-tiered branching software, and bilingual script libraries. Learn more.
Make the payment process clear to your patients at every engagement. Our electronic billing statements use color theory, content hierarchy, and compelling graphic design to inspire desired responses from each patient based on their financial circumstances and preferences. We create a secure repository of all statement PDFs for reference by your patients and staff. Learn more.
Tailor patient payment conversations to influence behavior and inspire action leveraging predictive modeling to understand likely patient payment outcomes and tailor communications accordingly. Our custom dashboard allows you to see what’s working, track key metrics, and continue to optimize engagement workflows. We also include a one-hour session with a RevSpring data scientist quarterly to discuss how to improve overall program performance. Learn more.
Optimize your bill-pay capabilities and improve reconciliation. Our merchant payment services match payment data directly from the processor to help you reconcile your patient payment postings in a more efficient and timely manner. Learn more.
Keep a pulse on patient satisfaction to improve care delivery. Our patient survey solutions automatically send electronic satisfaction surveys via text or email immediately following patient visits. Surveys respect patient confidentiality and result in response rates of more than 40 percent and completion rates of more than 97 percent. Learn more.
Add Intelligence to Your Workflows
Automated print and electronic billing communications integrate seamlessly with multiple digital payment solutions, including inbound interactive voice response, patient payment portals, and administrative/customer service payment portals.
Outbound communication channels, including phone, email, and text, open the lines of communication, creating a cohesive communication strategy with an intuitive payment platform.