Put healthcare and financial information at your patients’ fingertips. Our inbound IVR tools give patients another easy way to pay their bills or check on a current account balance, helping health systems improve efficiency and productivity by reducing attended inbound calls by 15 to 30 percent. Learn more.
Implement a consistent, quality outreach channel that’s faster, cheaper, and more effective than traditional mail and more effective than traditional dialers. Our outbound IVR solution includes professional digital recording of voice talent, documentation of each call, multi-tiered branching software, and bilingual script libraries. Learn more.
Keep a pulse on patient satisfaction to improve care delivery. Our patient survey solutions automatically send electronic satisfaction surveys via text or email immediately following patient visits. Surveys respect patient confidentiality and result in response rates of more than 40 percent and completion rates of more than 97 percent. Learn more.
Remove Barriers to Collecting and Reconciling Payments
Our merchant payment services make payment acceptance, processing, reconciliation, and settlement simple and convenient at all stages of patient engagement.
One Solution for Revenue Cycle Management
Automated billing communications integrate seamlessly with printed statements, electronic communications (email, text, and telephone), online payment solutions, and advanced customer service capabilities to bring payment reminders and self-service to your patients’ fingertips.
Our suite of integrated payment tools helps your health system tailor patient payment communications to optimize the revenue cycle.