Some patients prefer a paper document, while others prefer electronic. For those that prefer online, it is more than likely that they will prefer to communicate and make payments electronically as well. RevSpring maximizes the online billing experience for patients by offering comprehensive online billing tools that include a short satisfaction survey, allowing providers to better understand their patients’ billing needs and if they are meeting them.
- Electronic statement delivery
- Online payments
- Access to statement and payment history
- Text message reminders
We tailor each statement to place the correct information and calls to action in areas of the document that drive optimal responses, whether that’s an immediate payment, a payment installment plan, or a charity program.
Make Electronic Communications a Core Component of the Billing and Payment Experience
Patients can elect to receive text notifications to alert them when a new statement has been generated. A link to make a payment from their mobile device is included in the text. With electronic statements, patients are directed to the site through paper statement messaging/advertising to enroll in eStatements. Patients can switch back to paper delivery with a click of a button. Patients that create an account have access to all archived statement and payment history.
The online experience is adapted for best mobile experience practices, but employs the same clear and consistent messaging strategies as our printed statements.
Secure Payments From Any Location
All of our payment solutions are independently validated and audited to maintain compliance with the industry’s top security certifications:
- PCI DSS v3.2.1
- SSAE 18, SOC2 Type II