OmniChannel means understanding what works. Patients may appear similar but their digital behavior varies.
As patients cope with stressful health and financial concerns, effective communication is critical. OmniChannel intelligence reveals patient preferences—and behaviors—that make effective communication easy. With OmniChannel, providers increase patient loyalty and realize measurable results:
Knowing the channels patients prefer is the key to inspiring action. Precise engagement means better results.
Prioritze email and text communications in advance of printed statements to increase digital adoption and improve financial performance.
IVR Advantage is a self-service interactive voice response (IVR) solution that allows patients to pay by phone when it’s convenient for them – 24 hours a day, 7 days a week.
Leverage advanced gaze path analysis, heat map eye tracking, A/B testing and patient panels to deliver tested and tailored financial communications and flexible payment options.
Personalize the payment experience for every patient, ensuring consistency at every touchpoint, through every communication channel.
Digital engagement increases safety for patients and staff, improves patient satisfaction—no matter where they are on their financial journey—and delivers compelling financial benefits for providers. RevSpring customers have realized the following documented benefits from adopting a Digital Doorways strategy:
Digital doorways can improve patient engagement no matter where a patient – or healthcare provider – happens to be in their adoption of digital solutions.
RevSpring’s True Price™ Consumer Price Shopping Tool provides healthcare organizations with all the functionality and tools necessary to comply with the price transparency ruling requirements while opening a new avenue for attracting patients to their organization.
True Estimate is a progressive estimation product and approach that prepares patients with an understanding of the cost of their service in advance and connects them with the right resources to meet their financial obligations from the start.
Our automated appointment reminder software uses interactive communication to engage patients from the start. Intelligent appointment reminders alone can help practices minimize missed appointments, provide valuable pre-appointment information, and reduce no-shows to increase revenue and efficiency.
Leveraging RevSpring robust tools for pre-service and patients access combined with expertise in patient billing, RevSpring Arrived™ connects patients and front office staff digitally, with easy-to-use check-in communications and co-payment processing to safely and efficiently welcome and prepare patients for their appointments.
Reduced communications costs and increased responsiveness. Communication liabilities are better handled.
Give patients incentives for paying quicker and offer payment plans to help during difficult financial times. Utilize IVR, Text-to-Pay and payment portals for faster payment and reconciliation.
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