Wednesday, November 5th

6:00 to 9:00 PM:  Welcome Reception at Union Tavern (Bobby Hotel, 1st floor) — complete with an open bar all evening, great food, and plenty of Nashville flair.

• Enjoy a cocktail hour + buffet dinner
• Create your own custom Western hat at our Hat Bar
• Sample whiskeys at the RevSpring Whiskey Lounge with Big Machine Distillery
• Or just relax, mingle, and network in true Nashville style

Dress is business casual.

Thursday, November 6th

7:30 AM:  Meet in the hotel lobby for transportation to RevSpring headquarters. The bus will leave promptly at 7:45 a.m., so please be on time. Dress is business casual.

7:45 AM:  Shuttle leaves for RevSpring office located at 1131 4th Avenue South, Ste 330

8:00 AM:  Arrival, check-in and breakfast

Agenda

8:30 AM:  Welcome
Nicole Rogas, RevSpring President

8:45 AM:  Trends + Predictions for 2026 and Beyond
Presented by KLAS

9:15 AM:  The Future of Engagement + Payments: RevSpring’s Vision
Scott MacKenzie, RevSpring CEO

9:30 AM:  AI Making An Impact
Kristen Jacobsen, RevSpring VP of OmniChannel Engagement & Strategy

10:15 AM:  BREAK

10:30 AM:  Breakout Sessions

• • Beyond the Balance: The Hidden Influence on Patient Payment Behavior (Group 1)
    • Casey Williams, RevSpring SVP of Patient Engagement & Payments
  • Integrations Done Right (Group 2)
    • Nick Nunez, RevSpring Strategy & Solutions Engineer
  • Starting Strong: Building Better Journeys Through Smarter Intake (Group 3)
    • Howard Bright, RevSpring CTO and Daniel Harris, RevSpring SVP

11:30 AM:  Breakout Sessions

• • Beyond the Balance: The Hidden Influence on Patient Payment Behavior (Group 2)
    • Casey Williams, RevSpring SVP of Patient Engagement & Payments
  • Integrations Done Right (Group 3)
    • Nick Nunez, RevSpring Strategy & Solutions Engineer
  • Starting Strong: Building Better Journeys Through Smarter Intake (Group 1)
    • Howard Bright, RevSpring CTO and Daniel Harris, RevSpring SVP

12:30 PM:  LUNCH

1:30 PM:  Breakout Sessions

• • Beyond the Balance: The Hidden Influence on Patient Payment Behavior (Group 3)
    • Casey Williams, RevSpring SVP of Patient Engagement & Payments
  • Integrations Done Right (Group 1)
    • Nick Nunez, RevSpring Strategy & Solutions Engineer
  • Starting Strong: Building Better Journeys Through Smarter Intake (Group 2)
    • Howard Bright, RevSpring CTO and Daniel Harris, RevSpring SVP

2:30 PM:  Reimagining Patient Experience Through Leadership + Technology
Client Panel Session moderated by Nicole Rogas, RevSpring President

3:15 PM:  BREAK

3:30 PM:  Innovating Together: A Patient Experience Think Tank
Interactive Think Tank session facilitated by RevSpring’s Casey Williams, SVP of Patient Engagement, Daniel Harris,  SVP, and Andrea Zaczyk, VP of Marketing

4:30 PM:  That’s a Wrap/Closing Remarks

5:00 PM:  Load shuttle to return to The Bobby

6:00 PM – 9:00 PM:  Cocktail & Dinner Reception | Rooftop Riverside, The Bobby

Take in the view from the roof while enjoying cocktails and dinner on the Rooftop Riverside. Dress is casual.

Friday, November 7th

Use your breakfast voucher if you want to grab a bite to eat before your departure and safe travels home!