Explore our Sessions!

We heard from our industry experts and healthcare industry colleagues and shared compelling research and case studies highlighting real-world customer experiences.

Our goal was to provide inspiration and motivation. We hope you found the information relevant and useful as you move confidently ahead in 2021.

Check out the session recordings below.

Session 1 - Tuesday, January 12, 2021 | 12:30 pm EST

Digital Doorways: The Passageway to a Better Patient and Provider Experience

Healthcare has reached a tipping point. Patients want quality care that is convenient, flexible and affordable. Providers face ever more pressure to decrease costs while responding to patients who behave like savvy consumers, rather than passive patients with limited choices. Add in the new realities of operating during a global pandemic and it’s clear: the healthcare industry is turning toward digital solutions to survive, and even thrive, during unprecedented challenges and changes.

In this session, we learned:

  • The six digital doorways you need to improve patient engagement
  • How to connect digital entry points for patients
  • Leveraging analytics to determine the right engagement strategy for each patient, no matter where they enter the system

Presenters: Howard Bright, VP of Patient Engagement at RevSpring; Stephen David, VP of Patient Messaging at RevSpring


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Session 2 - Tuesday, January 12, 2021 | 3:30 pm EST

Moving to Paperless Billing: OhioHealth’s Success at Reducing Costs Without Losing Patient Loyalty

You don’t have to sacrifice patient loyalty when implementing cost-reduction measures. OhioHealth proved it when they adopted a paperless billing strategy in 2020. Hear how they successfully consolidated statements from disparate parts of their health system, saved a quarter of a million dollars in print and mail costs, and the surprising adoption rate among some key demographics.

Listen to the conversation with members of the OhioHealth Revenue Cycle team to learn more about:

  • Creating one patient experience that improves collections
  • The tools and techniques OhioHealth used to implement their strategy
  • The lessons learned and how their strategy continues to evolve

Presenters:  Mary Cox, Interim Director of Revenue Cycle at OhioHealth, Anne Smith, Revenue Cycle Manager at OhioHealth, Casey Williams, Senior VP of Patient Engagement at RevSpring (moderator)


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Session 3 - Wednesday, January 13, 2021 | 12:30 pm ET

Smart Data Analytics Drives Successful Payment Performance

McKinsey & Company reports that only between 10 and 20 percent of the value of data and analytics is being captured in the healthcare industry today. Lack of analytical talent, siloed data, and leadership skepticism are the three primary barriers to progress.

This session taught us:

  • How predictive analytics and scores help determine financial conversations
  • Utilizing statement design to help ensure higher response and payment rates
  • How to accurately measure your patient self-pay A/R

Presenter: April Wilson, VP of Analytics at RevSpring


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Session 4 - Wednesday, January 13, 2021 | 3:30 pm EST

Ask the Experts…Practical Predictions for 2021

It’s clear that patient communication and payment priorities have shifted in the wake of COVID-19. Healthcare organizations are looking for ways to recover and adapt existing technologies to drive healthy long-term change.

Our experts provided answers to your submitted questions to help you tackle the challenges you’re facing in 2021. Additionally, they covered:

  • Why COVID is an undeniable factor for digital transformation, driving a better patient experience and stronger results with fewer resources
  • Why understanding a patient’s payment situation is more critical than ever to matching payment options with their changing needs
  • The relationship between better communication and safety – while protecting the revenue stream

Panel: Steve Callis, President of Payments; Casey Williams, Senior VP of Patient Engagement; Kristen Jacobsen, VP of Products & Marketing; Howard Bright, VP of Patient Engagement; April Wilson, VP of Analytics; Tim Bavosi, VP of Consulting


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Session 5 - Thursday, January 14, 2021 | 12:30 pm EST

Customer Story: Enhancing an Epic Investment Through Strategic Integrations

This interactive session explored how Houston Methodist leveraged its Epic solution with integrations from RevSpring to move away from a one-size-fits all approach to patient billing. The conversation between Lisa Schillaci, Houston Methodist’s Vice President Hospital Revenue Cycle and Casey Williams, RevSpring’s Senior Vice President of Patient Engagement & Payment Applications involved:

  • An introduction to Houston Methodist and some common business issues facing the Revenue Cycle Team
  • The steps taken to meet these challenges
  • How the integrated solution allows for a more tailored payment experience without leaving Epic MyChart or Hyperspace
  • Top lessons learned

Presenters: Lisa Schillaci, VP of Hospital Revenue Cycle at Houston Methodist and Casey Williams, Senior VP of Patient Engagement & Payment Applications at RevSpring (moderator)


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Session 6 - Thursday, January 14, 2021 | 3:30 pm EST

Product Round-Up

Exclusive for clients only!

We gave a glimpse into our product roadmap and strategy for 2021, and what you can expect from our innovation team.

Presenter:  Kristen Jacobsen, VP of Products & Marketing at RevSpring


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