We heard from our industry experts and healthcare industry colleagues and shared compelling research and case studies highlighting real-world customer experiences.
Our goal was to provide inspiration and motivation. We hope you found the information relevant and useful as you move confidently ahead in 2021.
Healthcare has reached a tipping point. Patients want quality care that is convenient, flexible and affordable. Providers face ever more pressure to decrease costs while responding to patients who behave like savvy consumers, rather than passive patients with limited choices. Add in the new realities of operating during a global pandemic and it’s clear: the healthcare industry is turning toward digital solutions to survive, and even thrive, during unprecedented challenges and changes.
In this session, we learned:
Presenters: Howard Bright, VP of Patient Engagement at RevSpring; Stephen David, VP of Patient Messaging at RevSpring
You don’t have to sacrifice patient loyalty when implementing cost-reduction measures. OhioHealth proved it when they adopted a paperless billing strategy in 2020. Hear how they successfully consolidated statements from disparate parts of their health system, saved a quarter of a million dollars in print and mail costs, and the surprising adoption rate among some key demographics.
Listen to the conversation with members of the OhioHealth Revenue Cycle team to learn more about:
Presenters: Mary Cox, Interim Director of Revenue Cycle at OhioHealth, Anne Smith, Revenue Cycle Manager at OhioHealth, Casey Williams, Senior VP of Patient Engagement at RevSpring (moderator)
McKinsey & Company reports that only between 10 and 20 percent of the value of data and analytics is being captured in the healthcare industry today. Lack of analytical talent, siloed data, and leadership skepticism are the three primary barriers to progress.
This session taught us:
Presenter: April Wilson, VP of Analytics at RevSpring
It’s clear that patient communication and payment priorities have shifted in the wake of COVID-19. Healthcare organizations are looking for ways to recover and adapt existing technologies to drive healthy long-term change.
Our experts provided answers to your submitted questions to help you tackle the challenges you’re facing in 2021. Additionally, they covered:
Panel: Steve Callis, President of Payments; Casey Williams, Senior VP of Patient Engagement; Kristen Jacobsen, VP of Products & Marketing; Howard Bright, VP of Patient Engagement; April Wilson, VP of Analytics; Tim Bavosi, VP of Consulting
This interactive session explored how Houston Methodist leveraged its Epic solution with integrations from RevSpring to move away from a one-size-fits all approach to patient billing. The conversation between Lisa Schillaci, Houston Methodist’s Vice President Hospital Revenue Cycle and Casey Williams, RevSpring’s Senior Vice President of Patient Engagement & Payment Applications involved:
Presenters: Lisa Schillaci, VP of Hospital Revenue Cycle at Houston Methodist and Casey Williams, Senior VP of Patient Engagement & Payment Applications at RevSpring (moderator)
We gave a glimpse into our product roadmap and strategy for 2021, and what you can expect from our innovation team.
Presenter: Kristen Jacobsen, VP of Products & Marketing at RevSpring