HAMILTON, N.J., — Talksoft Corporation, a leading patient engagement and messaging company and subsidiary of RevSpring, Inc., announced today that the company has been recognized as the highest rated solution† by KLAS Research in the May 2016 Performance Report, Patient Outreach 2016: Driving Outcomes – From No Shows to Better Health. Talksoft was rated the highest vendor for outreach services with a validated score of 96.2 and 100% of respondents for Talksoft using appointment reminders.
Caption: Graphic from the KLAS report section titled, “Talksoft’s Collaborative Engagement Helps Providers Drive Outcomes”.
The KLAS report is based on commentary and interviews from over 150+ organizations that use outreach and messaging products. The report shows Talksoft earning the top spot† for the following functionalities and benefits:
- Highest rating for Overall Performance
- Highest rating for Driving Tangible Outcomes
- Highest rating for Guidance for Optimizing Patient Outreach
“The results of Talksoft in this KLAS report are phenomenal,” says Ken Walsh, President and CEO of Talksoft. “We believe our rating here truly validates the quality and depth of our services and team. We are grateful for the research, recognition, and customer participation that went into this industry leading report.”
The report noted that, “Providers using Talksoft say the solution stands out for exceeding their expectations beyond appointment reminders, largely due to the vendor’s proactive communication around customer needs and requests, robust communication mediums, and the solution’s impact on no-show rates. Additionally, providers say that the reporting capabilities allow them to tie the product directly to outcomes, such as reduced no-shows and an increase in preventive exams.”
Caption: Graphic from the KLAS report on Performance vs. Solution Robustness rates Talksoft highest in Overall Performance.
The full report features commentary from interviewed offices that directly compliments the Talksoft services and team.
“Talksoft has been fantastic and proactive in everything they have done for us. We sometimes feel like we are trying to keep up with how great they are”, said one healthcare provider interviewed by KLAS for the study. Another user reports, “[Talksoft’s] Patient Engagement Messaging Suite has brought our no-show rate to a historic minimum. It allows us to target specific patient populations, and we are satisfied with the versatility it provides.
Talksoft’s capability and commitment to delivering strong and reliable interfaces was also praised in the report. The KLAS report noted, “regardless of which EMR they have, Talksoft users are highly satisfied with the synchronization between their EMR/PM systems and their patient outreach solution. According to one office manager, “The integration is flawless”.”
KLAS is a research and insights firm on a global mission to improve healthcare delivery by amplifying the provider’s voice. Working with thousands of healthcare professionals and clinicians, KLAS gathers data and insights on software, services, and medical equipment to deliver timely reports, trends and statistical overviews. The research directly represents the provider voice and acts as a catalyst for improving vendor performance. Follow KLAS on Twitter at www.twitter.com/KLASresearch.
Talksoft is a provider of messaging and patient engagement services. Talksoft began with phone appointment reminders in 1997 and has grown with new technology to now offer interactive, multimodal phone, text, email, and mobile app technology and a full suite of patient engagement services. Talksoft is a subsidiary of RevSpring, Inc., a leading healthcare communications, payment, and technology solutions provider. For more information, call 866-966-4700 or visit www.talksoftonline.com.
*These results come from a sample of mostly ambulatory organizations. Talksoft supports many acute/non-ambulatory facilities whose responses were not fully collected at the time of the publishing of this report.