With the backdrop of TCPA, CFPB, increased litigation and class-action lawsuits, security requirements – not to mention industry competition – your organization must remain focused on meeting consumer expectations. Consumers expect more, and they drive much of the receivables process today.
It is critical for your organization to engage the consumer on a journey that focuses on providing the right message using the right channel to the right person at the right time. It is required that we communicate based on the consumer’s demographics and expressed preferences while making it easy for a consumer to respond by implementing technologies such as self-service both online and Inbound IVR.
View our webinar, “Engaging Consumers with Self-Service,” which is part of our Active Consumer Engagement series. Topics covered during this webinar will include:
- Meeting continuous changes in consumer expectations while remaining compliant
- The value of self-service channels
- Connecting directly to consumers using tools that are cost-effective and improve the bottom line
Self-service options are rapidly becoming a necessity in today’s accounts receivables space. Make sure your organization stays ahead of the curve.
Register to view the webinar here: