Welcome to the age of the consumer.
In today’s market, speed, convenience, and flexibility are a necessity. Your customers expect:
- Instantaneous and aggregated information
- Radically faster service
- Self-service that meets their communication needs
To increase collections effectiveness, your business must leverage the electronic communication channels most frequently used by customers. These include email, text message, and voice broadcast. At the same time, organizations must avoid eliminating traditional communication channels if they’re the best way to reach certain customers.
Finding the right strategic balance is critical to ensure your business adapts with the market and evolving customer expectations.
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