Wixom, Mich., –2013 is shaping into the year of the mobile/smart phone with 91% of American adults owning a cell phone, and the year for the highest rate of Americans living from paycheck to paycheck. These two findings suggest the need for ARM organizations to adopt a multi-channel strategy to attract hard-to-reach and willing-to-pay consumers.
By incorporating multiple channels of communications tailored for email and mobile devices, as well as flexible payment options that allow consumers to pay their bills on time using a variety of payment channels and arrangements, agencies can begin to adopt a consumer-centric process that truly offers consumers the flexibility and convenience they are looking for when trying to resolve an outstanding debt.
In the last installment of RevSpring’s 2013 “Building a Multi-Channel Strategy” webinar series, Jerry Peer, vice president of collections from Professional Finance Company, and Miller Magness, manager of collection systems at Professional Account Services, discuss how transitioning to an online portal that accepts a variety of payments 24/7 and developing an email communication program not only increases consumer responses and drives payments, but also improves the consumer experience and leaves a positive lasting impression.
Previous Webinars in the series are available online and include:
- Designing for Consumer Response
- Suppressing Undeliverable Mail
- Harnessing the Power of Electronic Communications
- Multi-Channel Payment Strategies
RevSpring facilitates over one billion customer interactions annually. It serves a large and diverse customer base across the receivables management, healthcare, financial services, home services and other end-markets.
Its core service offerings include data hygiene and analytics, secure document creation and delivery, multi-channel communications, electronic billing and archival services and online payment tools, all while ensuring compliance with regulatory guidelines.